Frank is kind

to ourselves and others

  • We meet our clients where they are, not where we want them to be
  • We are a team, creating synergy by supporting each other as needed
  • We accept we all have different strengths which means there is no right way to think or work
  • We listen to our clients: to be heard is to feel valued
  • Our priority might not be our clients’ priority, so we ensure we give them time to clarify the focus of our work
  • We strive to understand our clients’ needs and dreams, and leave on good terms if we are no longer the best people for their work
  • We serve New Zealand in all that we do.

Frank is rigorous

New Zealanders deserve the best

  • Our work meets our clients’ expectations for high quality, within the scope and budget that has been agreed
  • We apply up-to-date frameworks and evidence to all our work
  • We engage with clients to understand the ‘unstated’ as well as the stated
  • We allow ourselves (and budget for) the required time to do the job well
  • We work with clients where we have ‘business doing business’
  • We deliberately test our thinking early and often with our clients, so we have the ability to change course as they, and we, learn more.

Frank is generous

we offer our time and share our ideas

  • We have the generosity to know when it is important to persevere
  • Our space is available for meetings
  • We can give industry introductions (our network, other practitioners) to those who can best serve clients
  • We are generous in our intent to find the best solution, produce the best results, deliver the best experience
  • We are generous with our energy
  • We form true partnerships with our clients, based on our respective strengths to make progress together
  • We build on the strengths of FrankAdvice and our clients.

Frank is patient

the answer will come

  • We are flexible: understanding what we can control and what we can’t
  • We take time to bring clients along with our thinking
  • We understand sometimes clients don’t know exactly what they want and we help them work through that
  • We are committed to partnership
  • We wait for work we know will deliver on our vision and purpose.